Customer Care & Vehicle Checks & Defect Reporting

Course Duration is 1 day Entry Requirements: Candidates must hold any of the below licences: C1, C1E, C, CE, D1, D Content: Customer Care Introduction to customer care What is customer care? Who are our customers? Customer care DVD Who is responsible for customer care? What happens when we get it wrong? The Fish Philosophy Vehicle Checks and Defect Reporting The vehicle check Security of the vehicle Weight distribution and security Adjustment prior to departure Faults during the journey Defect reporting Documents to be available Graduated fixed penalties Daily checks confirmation VOSE video - 'Check it Out' This course can count towards 7 hours of the 35 hours needed for Driver CPC periodic training.