Customer Care & Dealing with Accidents & Incidents

Course Duration is 1 Day Entry Requirements: Candidates must hold any of the below licences: C1, C1E, C, CE, D1, D Content: Customer Care Introduction to customer care What is customer care? Who are our customers? Customer care DVD Who is responsible for customer care? What happens when we get it wrong? The Fish Philosophy Dealing with Accidents and Incidents The law Dealing with emergencies Emergency aid Fire and fire prevention The accident report